Superintendent of Financ ial Services Regarding the life insurance agent licence of Mr. Marshall Reid Cole
AND the Insurance Act, R.S.O. 1990, c.1.8, as amended , particularly subsections 393(9) - 393(11)
DECISION Introduction: A Notice of Opportunity for Hearing dated August 26, 2009 (the Notice) informed Mr. Cole of allegations against him and the opportun ity for a hearing before an Advisory Board. The Notice advised Mr. Cole that if a hearing was not requested, the Superintendent would make a decision based on information in the possession of the Financial Services Commission of Ontario (the Commission). Mr. Cole was also advised that such decision could include suspension or revocation of his licence as a life insurance agent.
I have received an affidavit from r . a, legal counsel at the Commission that the Notice was served by registered mail and that Canada Post confirms that the Notice was successfully delivered . 's memo further indicated that Mr. Cole contacted her stating that he was considering surrendering his licence; but that he has not done so, nor has he requested a hearing. I am satisfied that the Notice was properly served in accordance with the provisions of the Insurance Act.
A copy of the allegation is attached to this Decision. The Evidence: Since Mr. Cole has not requested a hearing, the evidence of Commission staff in the particulars allached to the Notice is uncontroverted.
The evidence can be summarized as follows. The Commission received notification from Mr. Cole's insurance company that Mr. Cole's errors and omissions insurance policywas cancelled . The Commission made several attempts to contact him by mail, registered mail and by telephone without success.
Findings of Fact I f ind the allegation that Mr. Cole is unsuitable to hold a licence as a life insurance agent to be established. The reasons for this finding are the notifica tion of cancellation of the policy by Mr. Cole's insurance company and Mr. Cole's failure to respond to the several attempts by the Commission to contact him.
In the absence of testimony by Mr. Cole, I am not aware of any explanations for his behaviour or mitigating circumstances.
Decision: I have found that Mr. Cole is unsuitable to hold a licence as a life insurance agent.
Findings of unsuitability frequently result in revocation of the licence of an insurance agent.
Errors and omissions insurance is necessary to protect consumers from negligence by insurance agents. Insurance agents without errors and omissions insurance may not have sufficient assets to indemnify policy holders or applicants for insurance from such losses. Accordingly insurance agents that do not have errors and omissions insurance cannot be allowed to be engaged in the business of insurance .
In this case, Mr. Cole would not respond to the Commission on this matter. Insurance agents must be governable and amenable to being regulated. The Insurance Act imposes a duty on licensed persons to facilitate an examination. Responding to information requests is an attribute of a person suitable to be an insurance agent.
Since Mr. Cole has not requested a hearing, there are no explanations for his behaviour, nor is there any demonstrated interest in maintaining his licence as an insurance agent.
Accordingly considering the lack of suitability to hold a licence as an insurance agent as demonstrated by the failure to facil itate an examination, the absence of the necessary insurance to protect the public and lack of any explanation for such behaviour, I believe that the appropriate penalty is revocation of Mr. Cole's licence as an insurance agent.
Accordingly, I hereby revoke the life insurance agent licence of Mr. Marshall Reid Cole.
Dated at Toronto, this 17th day of October, 2009 Grant Swanson Executive Director, Licensing and Market Conduct by delegated Authority from Superintenden t of Financial Services
Schedule 1 The following allegation was set out in the Notice: 1. Mr. Cole has demonstrated that he is unsuitable to hold a life insurance agent 's licence for the following reasons: 8 . Fail ing to maintainappropria te errors and omissions insurance. as is required by Section 13 of regulation 347/04. b. Cole is not amenable to regulation despite the repeated efforts that have been made to contact the agent to obtain the required information.